Privacy Policy

1. Introduction

UpperWay LLC (formerly TRIPIO TMS LLC) ("we," "our," or "us") operates GearMike, a shop management software platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Email address and account credentials
• Shop information (name, address, contact details)
• Customer data you enter into the system
• Vehicle and service records
• Payment information (processed securely through Stripe)

Automatically Collected Information

When you use GearMike, we automatically collect certain information, including:

• Log data (IP address, browser type, operating system)
• Usage information (features used, time spent, actions taken)
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve GearMike
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats

4. Data Storage and Security

Your data is stored securely in the cloud with automatic backups. We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Secure payment processing through Stripe
• Access controls and authentication measures

5. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., Stripe for payment processing)
• Legal Requirements: If required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data by contacting us at support@gearmike.com.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Export your data in a portable format

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

GearMike is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@gearmike.com

Address:
UpperWay LLC
16W235 83rd St STE E
Burr Ridge, IL 60527, USA